Delivery & Returns
Delivery
Everything is packed by hand in our Edinburgh shop and sent tracked.
When it ships
Order before 3pm on a working day and your shirt is dispatched that day. Orders placed after 3pm, at a weekend, or on a Scottish bank holiday are dispatched on the next working day. UK delivery then usually takes 2–5 working days, depending on the service you choose at checkout. Options and prices are shown at checkout, before you pay.
UK delivery
UK delivery is free on orders over £60. Below that, delivery is calculated at checkout from the courier's live price for your address and your parcel, and you will always see the exact charge, and your full total, before you pay.
Worldwide and the US
We ship to Europe and worldwide. International prices at checkout include duties and taxes, so there is nothing more to pay on the doorstep.
Shipping to the US? Duties and taxes are included in the price you see, so there's nothing to pay on delivery. Shipping is free on orders over £210 (about $300); below that, the delivery options and prices are shown at checkout.
Framed pieces
Framed and signed pieces are large and fragile, so they travel separately and their delivery is calculated at checkout, outside the free-delivery offer — you will see the exact charge before you pay.
Tracking
We email tracking when your order ships. Once shipped we can't change the address or stop the parcel, but you can still return it (see below).
Damaged or lost
Your parcel is our responsibility until it reaches you. If it arrives damaged or goes missing, email us and we'll put it right.
We send with
Which courier carries your parcel depends on your address and the service you choose at checkout.
Returns & Refunds
Every shirt is from past seasons, condition graded, with the wear described and photographed. Where a shirt has been measured, the measurements are on the listing. If it isn't right for you, send it back.
Changed your mind? You have 30 days. Start a return from your account (sign in with the email you ordered with), or email hello@forever-vintage.co.uk, within 30 days of delivery. Post the item back within 14 days of telling us. Posting it back is at your cost, unless the fault is ours (see below), so please use a tracked service. We refund the full price, plus the standard delivery you paid, to your original payment method within 14 days of receiving it back (or of your proof of posting, if sooner).
Faulty, damaged or not as described. Vintage means worn. Fading, cracked prints and marks we have described and photographed are part of the item, not faults. But if a flaw we didn't mention turns up, the measurements are wrong, or you receive the wrong item, the Consumer Rights Act 2015 protects you: a full refund if you tell us within 30 days of delivery, and repair, replacement (where we have one) or refund after that. We send you a prepaid label and pay the return postage. This applies to shop and online purchases alike.
Your legal right. As an online customer you have 14 days from delivery to cancel for any reason under the Consumer Contracts Regulations 2013. Our 30 days sits on top of that. Use the cancellation form below if you like; a plain email is fine.
Bought in one of our Edinburgh shops? There is no legal right to return something bought in person because you've changed your mind, but we give you one: bring it back within 14 days with your receipt, in the condition you bought it, and we'll refund you in full to the way you paid. Faulty-goods rights apply in full in-store.
Where returns go. Forever Vintage Returns, 145 Pitt Street, Edinburgh EH6 4DE. Put your order number inside the parcel so we can match it to your order and refund you.
Please treat the item as you would in a shop: try it on, but don't wear it out, wash it, or remove any tag we attached. If it comes back with more wear than that, we may reduce the refund.
Discount codes and reduced prices do not affect your right to return. A shirt bought with a discount code, or at a reduced price, can be returned like any other.
What can't be returned for change of mind: gift cards. Nothing else is excluded — every shirt, frame and accessory can come back within the window.
Framed items. If you need to return one, email us and we'll arrange collection by the same specialist service. On a change of mind the collection cost is yours, and we tell you the price before we book it; if the fault is ours, collection is free. If you cancel a framed order within the 14-day cancellation period, we refund the delivery charge as well.
Orders delivered outside the UK. Orders shipped outside the UK are sold through our checkout partner, Global-e, which takes the payment and handles duties. Returns and refunds on those orders follow the process in your order confirmation and Global-e's returns portal; your statutory rights are unaffected. Contact us first and we'll point you to the right place.
Exchanges. We don't swap items: return it for a refund and order the one you want.
Refund timing. We email when your return arrives and when the refund is sent; your bank may take a few more days.
Cancellation form (optional): To Forever Vintage Returns, 145 Pitt Street, Edinburgh EH6 4DE, hello@forever-vintage.co.uk — I give notice that I cancel my contract for the sale of the following goods: [ ]. Ordered on [ ] / received on [ ]. Name: [ ]. Address: [ ]. Signature (paper only): [ ]. Date: [ ].
Nothing in this policy affects your statutory rights.
This policy is governed by the law of Scotland. It sits alongside your statutory rights, which it never reduces.
